For Patients

As a patient, you have the right to: 

• Considerate, respectful care always and under all circumstances
• Know the identity and professional status of your care team 
• Privacy concerning your care plants, treatment, and records
• Expect safe and clean conditions at any Rocky Boy Health Center facility
• Receive complete information of service and treatments in terms you can understand to make informed decisions and participate in your health care
• Refuse treatment after receiving full information necessary to make that decision
• Have someone assist you and provide support while seeking services, unless your are team determines that the person may interfere with your rights and safety or those of others
• Make, receive, or revise any Advanced Directives and to appoint someone to make health care decisions for you if you are unable to do so
• Refuse the presence or services of a health care student or anyone not directly involved in your care
• Receive proper pain assessment and management 
• Receive full explanation of Purchased Referred Care Services, Medicare/Medicaid, and/or third-party insurances and how it may affect the schedule of any elective surgeries or treatment
• Be informed of Rocky Boy Health Center rules and regulations that apply to patient conduct, processes, including those for resolution of patient complaints
• Give feedback or express concern with Rocky Boy Health Center without it affecting the quality of your care
• Request a second opinion from another practitioner at Rocky Boy Health Center
• Seek additional health care services and/or specialty consolation outside the Rocky Boy Health Center without a referral, at your own expense

As a patient, you have the responsibility to: 

• Provide the most accurate and complete information of past history, medications, hospitalizations, and other matters relating to your health 
• Provide up to date contact information
• Actively participate in your health care
• Share feedback and suggestions to assist us in providing the best care possible
• Cooperate and actively participate in your healthcare
• Share feedback and suggestions to assist us in providing the best care possible
• Cooperate and actively participate with the care plan made by you and your physician; including any instructions of nurses and allied health personnel as they assist with the plan of care while following applicable rules and regulations
• Accept responsibility for your actions if you refuse to follow your care plan
• Accept that laws, safety issues, and ethics may affect our efforts around pain management 
• Follow Rocky Boy health Center rules and regulations regarding patent care and conduct
• Be considerate, respectful, and kind to all Rocky Boy Health Center staff and other patients 
• Ensure your support person follows all Rocky Boy Health Center rules and regulations and is considerate and respectful of Rocky Boy Health Center personnel 
• Request further explanation if you do not understand your care plan, billing services, or privacy practices
• Be aware of the type of care provided and follow all policies and procedures for the area you are visiting: 
  • Outpatient Clinic 
    • Provide complete medical services, including in-depth lab work x-rays, consultations, referrals, and ancillary services (optometry, dental, physical therapy, etc.)
  • Urgent Care Rooms
    • Conditions that medical staff have triaged as needing evaluation/management within 24 hours 
  • COVID/Respiratory Clinic
    • Provide evaluation and testing for those patients who have symptoms of COVID in a separate area to reduce exposure to other patients and staff